Projects

By Timeline

Welcome to the timeline view of my portfolio. Here, my work is organized by completion date, allowing you to easily explore my latest achievements and follow my creative and professional journey.

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Confidentiality Disclaimer
Due to the proprietary nature of financial platforms, specific visuals and detailed outcomes are confidential replaced with high-level explanations.

2025


Slide presentation on branding and digital passport booklet, including templates for product slides, master slides, and QR code integration, with sections on branding, colors, and information layout.

Graphic Design

Tech Expo 2025 Event.

I played a multifaceted role in shaping the event's visual identity and attendee experience through comprehensive graphic design support. My contributions spanned branding, collateral creation (both print and digital), and essential asset management to ensure a cohesive and engaging event.

Brand Identity & Visual Cohesion

  • Style Guide Development: Designed a comprehensive style guide to maintain visual consistency across all event materials and touchpoints.

  • Iconography & Asset Curation: Researched current product statuses and meticulously collected, managed, and organized all domain and product icons, ensuring a unified visual language.

  • Initial Concept & Roadmap: Conceptualized the foundational visual roadmap and aesthetic direction for the event branding.

  • Event Collateral Design (Print & Digital):

    • Attendee Engagement Materials: Conceptualized and designed key interactive pieces for attendees, including a themed "Boarding Pass" and a "Passport Booklet" (print and digital formats).

    • Presentation Design: Created professional PowerPoint templates and Master Slides for product owner sessions, ensuring brand consistency and ease of use for presenters.

  • Digital Integration & Asset Management:

    • QR Code Strategy & Management: Managed and organized a system of QR codes to streamline critical event functions for participants, including:

      • Attendance tracking for credit across all product sessions.

      • Direct access to the event feedback form (Microsoft Forms).

      • Links for remote participants to join product sessions.

    • Artifact Management: Maintained a central repository for all design artifacts related to event products and domains.

Enhancing the Value of Learning Through Research

Event Feedback Method

As part of the event feedback method, I wanted to include an open-ended question, 'What did you like most out of the event?' My intention here was to move beyond simple satisfaction ratings and gather qualitative insights into the specific elements that fostered the highest levels of attendee engagement and motivation. The responses help us identify peak positive experiences and understand what truly resonated with our audience to consider for future opportunities. By asking participants to recall their most positive experiences, the aim was to uncover (learned from my MBA):

  • Drivers of Engagement: What specific activities, sessions, or interactions captured their attention and made them feel involved?

  • Sources of Motivation: What aspects did they find particularly valuable, inspiring, or compelling that would encourage future participation or deeper involvement? The thematic analysis of these responses then provides a rich understanding of the event's most impactful components from the user's perspective.

    Engagement and motivation are both critical aspects of learning because they fuel the cognitive processes necessary for understanding and retention. Think of them as the engine and the steering wheel for a learner's journey:

    • Motivation is the engine. It's the driving force that initiates and sustains learning.

      • Intrinsic motivation comes from within. It's the inherent curiosity, interest, and enjoyment a learner finds in the subject matter itself. When intrinsically motivated, learners engage because they find the activity rewarding, leading to deeper understanding, creativity, and a long-term love of learning. They are more likely to persist through challenges because the drive comes from their own satisfaction and sense of competence.

      • Extrinsic motivation comes from external factors. These are rewards like grades, praise, recognition, or the avoidance of punishment. While extrinsic motivators can be effective in initiating tasks or encouraging participation, especially for less inherently interesting topics, they are generally considered less sustainable for deep, long-term learning if relied upon exclusively. However, they can play a role in building habits or providing initial incentives.

    • Engagement is the steering wheel and the foot on the gas pedal. It's the active involvement and focused attention a learner dedicates to the learning process. Engagement involves cognitive effort, emotional involvement, and behavioral participation. When learners are engaged, they are actively thinking, questioning, interacting with the material, and connecting new information to what they already know.

    Why they are critical together:

    Motivation, whether intrinsic or extrinsic, provides the reason to learn. Engagement is the action of learning. Without motivation, a learner is unlikely to initiate or persist in learning activities. Without engagement, even a motivated learner might not process information effectively or deeply.

    • Intrinsically motivated learners often demonstrate higher levels of engagement because their interest naturally draws them into the material. This leads to more effortful processing, better memory, and a more profound understanding.

    • Extrinsic motivation can spark initial engagement, but for that engagement to be meaningful and lead to lasting learning, it often needs to connect to or foster some level of intrinsic interest or perceived value in the task.

    In essence, motivation sparks the desire to learn, and engagement is the active process of doing so. Both are essential for meaningful, effective, and lasting learning outcomes. Engagement and motivation are the twin engines that power effective learning. Without them, the learning process often stalls or becomes superficial. Here's a short explanation of why both are critical, considering intrinsic and extrinsic factors:

    1. Motivation: The "Why" of Learning

    • Definition: Motivation is the internal or external drive that energizes, directs, and sustains behavior towards a goal. It's the reason why someone chooses to learn something.

    • Critical Aspect: Motivation initiates the learning process. If a learner sees no reason or value in acquiring knowledge or a skill, they are unlikely to invest the necessary effort or persist through challenges.

      • Intrinsic Motivation: This comes from within. It's the inherent satisfaction, curiosity, interest, or sense of accomplishment a learner gets from the learning activity itself.

        • Impact: Intrinsically motivated learners tend to engage more deeply, persist longer in the face of difficulty, be more creative, and develop a better conceptual understanding. They learn for the joy of learning.

      • Extrinsic Motivation: This comes from external factors, such as rewards (grades, praise, tangible items) or the avoidance of punishment.

        • Impact: Extrinsic motivators can be effective in initiating tasks or encouraging participation, especially for activities that may not be inherently interesting. However, over-reliance on extrinsic rewards can sometimes undermine intrinsic motivation if the learner starts focusing only on the reward rather than the learning itself.

    2. Engagement: The "How" of Learning

    • Definition: Engagement refers to the degree of attention, interest, curiosity, optimism, and passion that students show when they are learning. It's the active participation and involvement in the learning process – behaviorally, emotionally, and cognitively.

    • Critical Aspect: Engagement is where motivation is translated into action. A motivated learner is more likely to be engaged, but engagement also fosters deeper learning and can, in turn, boost motivation.

      • Behavioral Engagement: Involves participation in academic and social activities, effort, and persistence.

      • Emotional Engagement: Includes students' feelings about learning, teachers, peers, and school, such as interest, enjoyment, and a sense of belonging.

      • Cognitive Engagement: Refers to the psychological investment in learning, including being thoughtful, strategic, and willing to exert the mental effort to understand complex ideas and master difficult skills.

    The Interplay:

    Motivation often precedes and fuels engagement. When learners are intrinsically motivated (e.g., genuinely curious about a topic), they are more likely to actively engage by asking questions, exploring further, and investing mental effort. Similarly, extrinsic motivation (e.g., wanting a reward) can drive people to engage by completing tasks.

    Conversely, positive engagement experiences can enhance motivation. If a learner successfully completes a challenging task (cognitive engagement) and enjoys the process (emotional engagement), their intrinsic motivation and self-efficacy can increase. Well-designed learning activities that are relevant and allow for autonomy can spark both intrinsic motivation and deeper engagement.

    In essence, motivation provides the initial impetus and sustained drive for learning, while engagement is the active, multifaceted participation that makes learning meaningful and effective. Both are essential for learners to not just acquire information, but to understand it, retain it, and apply it.


May

User Experience Design

From April to May 2025, I took a leading UX role in designing the critical user-centered logic that governs how users create, manage, and interpret complex rules within our financial platform. The core objective was to transform intricate financial requirements into an intuitive, clear, and efficient user experience for Payment Techs.

To improve flexibility and reduce processing time for our accounting teams, this new functionality enables immediate adjustments to accessorial charges directly within the main transaction view. This means quicker modifications, validated charge code selections, and accurate reflection of all changes in downstream financial reporting.

Key Responsibilities & UX Contributions:

  • Requirement Analysis & User-Centric Definition:

    • Collaborated closely with product managers, financial subject matter experts, and development teams to deconstruct complex financial rule structures and translate them into tangible user needs and interaction requirements.

    • Analyzed existing workflows and user pain points to identify key opportunities for improving the logic and usability of the rule management process.

  • Designing the Interaction Framework for Complex Logic:

    • User Flow & Process Mapping: Developed detailed user flow diagrams and process maps to visualize the end-to-end journeys for rule creation, modification, approval, and interpretation.

    • Information Architecture: Designed the information architecture for how rules, their various parameters, interdependencies, and potential impacts would be structured and presented clearly to the user.

    • Interaction Design & Prototyping: Created wireframes and interactive prototypes for the interfaces and interaction patterns through which users would define, manipulate, and understand these complex rules and their logical outcomes.

  • Ensuring Clarity, Usability, and Error Prevention:

    • Focused on simplifying the presentation of complex logical conditions and their consequences, ensuring clarity for users with diverse levels of technical expertise.

    • Championed UX best practices to minimize cognitive load, streamline decision-making, and implement robust error prevention strategies within the rule configuration process.

  • Key Skills Leveraged:

    • User-Centered Design, Interaction Design, Information Architecture, User Flow Analysis & Mapping, Wireframing & Prototyping, Complex Problem-Solving, Cross-Functional Collaboration.

2024


Flowchart illustrating the steps of implementing rules and conditions management, including Define Rules, Set Conditions, Monitor Performance, Implement System, and Optimize System, with descriptions for each step.

User Experience Design

Between April and December 2024, I was responsible for designing key prototype screens that visualized a new user experience for managing complex financial rules on our platform, specifically tailored for the Rail Carrier industry. These prototypes were instrumental in developing a successful budget proposal for a major 2025 initiative and have formed the basis for ongoing design enhancements in 2025 as new requirements emerge.

My central role was to help solve and translate complex operational and financial rule management requirements for Rail Carriers into tangible, interactive prototypes. The objective was to clearly demonstrate the proposed system's usability, efficiency, and value to stakeholders, thereby securing funding and guiding future development.

This foundational UX work aimed to enhance user confidence, improve the accuracy of rule implementation, and increase the overall efficiency of the financial rules management process.

Approach & Key Contributions:

  • In-Depth User Research & Task Flow Analysis:

    • Conducted a comprehensive user interview and performed a full research analysis of key task flows within Rail Carrier management.

    • Utilized think-aloud protocols and collected time-stamp data to map out current processes, examining the end-to-end journey across our user-facing product, interconnected back-end systems, and the resulting task outcomes.

    • This deep dive identified significant user pain points and critical areas of inefficiency, which directly informed the prototype design.

  • Requirement Elicitation & Industry Adaptation:

    • Collaborated closely with product managers and industry specialists to synthesize these research insights with the unique financial regulations and operational complexities of the Rail Carrier sector, translating them into actionable design requirements for the prototypes.

  • Conceptual Design & Interactive Prototyping:

    • Developed a series of prototype screens showcasing core user workflows for rule creation, modification, real-time interpretation, and compliance tracking.

    • Focused on designing intuitive interfaces that would simplify the management of these intricate rules, tailored to the specific terminology and processes of rail operations.

    • Ensured prototypes effectively communicated how users would interact with critical data points (voice-interaction) for development hand-off.

  • Strategic Impact & Ongoing Evolution:

    • The prototypes served as a primary visual tool for the 2024-25 budget proposal, effectively illustrating the proposed system's functionality and user benefits.

    • The foundational design work from 2024 continues to inform and guide UX development in 2025, adapting to new needs and refining the user experience based on evolving project scope.

August - September

Coming Soon!

October - December